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Welcome to Customer Service at Big Apple Watch


Why shop at Big Apple Watch
  • Large selection of name brand watches
  • Secure online purchasing
  • Next business day shipping on in-stock items
  • Courteous customer service
  • 365 day return policy, money back guarantee

Term of Sales

Your order
  • You will receive an email confirmation once your order is accepted
  • You will receive an shipping confirmation email when your items are shipped
  • You can check your order status online or by email us at care@Big Apple Watch or call us at 1-888-288-4269
  • Occasionally, orders are cancelled by our system due to item(s) are not available, difficulty processing payment or can not ship to the address provided
  • Big Apple Watch gladly accept credit card (Visa, MasterCard, American Express) via secured online payment form.
  • Big Apple Watch offers next business day shipping for in-stock merchandise
  • Orders will be shipped via United States Postal Service Priority Mail / First Class / Global Priority / Express mail
  • All orders shipped are fully insured
  • For international shipment, custom tax or your local tax may apply, which is the sole responsibility of the buyer. Please check your local tax law.
  • Warranty is provided by watch manufacturers. (see details)
Return Policy
  • Big Apple Watch will accept return of merchandise within 365 days of ship date.
  • Customer must contact Big Apple Watch to obtain a MRA number by contact customer service by emailing care@Big Apple Watch or call 1-888-288-4269. We will not accept any returns without a MRA number
  • The returned merchandise must be in the original condition and accompanied by proof of purchase and all original documentation and packaging in order to be accepted for return / exchange
  • Upon receipt and acceptance of your return, Big Apple Watch will refund your purchase price minus shipping charge (if applicable) and a 15% restocking fee.
  • Big Apple Watch is not responsible for merchandise that it does not actually receive or is not returned in accordance with these terms.
  • If you receive a damaged or defective merchandise, please contact our customer service within 5 days of delivery


Privacy Policy

updated October 1, 2008

At Big Apple Watch, we are committed to protecting your privacy and personal information. All information collected on the site will be kept confidential. All credit card information will be destroyed immediately after payment is processed and confirmed. Please contact us by phone or email or write to us if you have any questions or concerns.


Information will be collected at the following point at Big Apple Watch

My Account

You do not have to create an account in order to make a purchase. But by creating an account, the system will remember your personal and purchase information to make the future purchase fast and easy. You can also check your purchase history under my account. At all times, your personal information is accessible to you to review, edit, or update as necessary by clicking on the "My Account" link. All information is protected by your user name and password.


We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer's order. If we have difficulty processing an order, this contact information is used to communicate with the customer.


A cookie is a piece of data stored on the user's hard drive containing information about the user. We use both session and persistent cookies. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site. Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer.

Usage Tracking

Big Apple Watch tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, track user's movement in the aggregate. The statistics help us decide which products and services best serve our members and guests.


Big Apple Watch does not share your information with any third party. We reserve the right to disclose your personal information if we believe that we are required to do so by law or to comply with legal process or governmental requests.


This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Catalog, Newsletters, Etc.

If a user wishes to subscribe to our catalog, newsletter, etc., we ask for contact information such as name, street address and e-mail address to provide these communications. Because we respect our users' privacy, we provide a way to opt-out of these communications.


Big Apple Watch takes every precaution to protect our users' information. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the Secure Socket Layers (SSLs) encryption software. While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear. All credit card information will be destroyed once the payment is processed and confirmed. If we cannot process your payment due to invalid card info, bank decline, invalid shipping address or any other reasons, we will contact buyer. Credit card information will be destroyed and order will be cancelled in 7 days if it cannot be processed.

Changes to This Policy

We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to date at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with our most current version.


Secure Shopping


At Big Apple Watch, we are committed to protecting your privacy and personal information. All information collected on the site will be kept confidential. When you make a purchase online with Big Apple Watch, all information collected from payment form is encrypted by 512 bit SSL encryption. All credit card information will be deleted once the payment is processed and confirmed. Please contact us by phone or email or write to us if you have any questions or concerns.


Contact us
  • Email : care@Bigapplewatch.com
  • Address

Big Apple Watch
P.O. Box 630229
Little Neck, New York 11363
United States of America


Watch Water Resistance Information

The different levels of water resistance as expressed in meters are only theoretical. They refer to the depth at which a watch will keep out water if both watch and the water are perfectly motionless. These conditions, of course, are never met in the real swimmer's or diver's world. In real life, the movement of the wearer's arm through the water increases the pressure on the watch dramatically; so it can't be worn to the depths indicated by lab testing machines.

Usage Recommendations

The following usage recommendations are suggested by most watch manufacturers.

Water-resistant to 30 meters (100 feet). Will withstand splashes of water or rain but should not be worn while swimming or diving.
Water-resistant to 50 meters (165 feet). Suitable for showering or swimming in shallow water.
Water-resistant to 100 meters (330 feet). Suitable for swimming and snorkeling.
Water-resistant to 150 meters (500 feet). Suitable for snorkeling.
Water-resistant to 200 meters (660 feet). Suitable for skin diving.

Please note that we do not recommend swimming or diving with your watch unless it has a screw-down crown (also known as screw-lock or screw-in crown) and is water-resistant to at least 100 meters.

© Bigapplewatch.com Inc. - New York 
email: sales@bigapplewatch.com